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UserZoom

UserZoom

Overview

Recent Reviews

Really good!

10 out of 10
March 15, 2020
Incentivized
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Lee Preston | TrustRadius Reviewer
Lee Preston
Conversion Rate Optimisation Consultant
Worship CRO (Marketing & Advertising, 1-10 employees)
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Pricing

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UserZoom

UserZoom

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Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is UserZoom?

UserZoom Competitors

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(123)

Attribute Ratings

Reviews

(1-7 of 7)
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July 09, 2022

One of the best user research tools, room for improvement

Verified User
Employee in Research & Development
Research Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Our company is a multinational public transport company where we operate bus, train, tram and coach services across the country. Therefore, we have a well-establish website and app where people complete different tasks such as purchasing tickets, getting a refund, or making an inquiry. To make sure our website and app provide a seamless user experience, we rely on UserZoom to run especially unmoderated tests when it comes to identifying UX issues, validating ideas, getting to know our target audience, and so on. Our team is constantly making improvements to the website to guarantee the website and app meet our customers' expectations.
Pros and Cons
  • Fast participants recruitment
  • Various research methods
  • Training courses
  • Finding the right and good quality participants
Likelihood to Recommend
I have been using UserZoom to conduct unmoderated tasks and live sessions for a year for various research purposes such as identifying UX issues, validating new design concepts, understanding the users' behaviors, or even running competitor analysis. It was fairly easy to learn the tool as a first-time user. Also, it's easy to set up tests using different research methods like Card Sorting, Tasks, Test Clicks, and more.
July 08, 2022

Perfect for Research and Design Thinking

Verified User
Engineer in Research & Development
Automotive Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Userzoom had assisted me and my organization make informed design decisions with the help of real customer feedback instead of just getting the team opinions, for getting quick feedback from from potential customers in design phase to prove/disprove hypothesis. This helps to create a great customer experience and makes the process faster
Pros and Cons
  • Collection of behaviour analytics related to
  • Decide the layouts, navigational schemas, images, and content via user feedback
  • Catch usability issues before writing the code
  • It takes a little time to get used to. Better UX would make things better.
  • It's not always straightforward when it comes to the logic features.
  • Some surveys have errors and black screen problems which can be improved
Likelihood to Recommend
Data visualization - you can run different types of years and analyse tools, charts, and reports in the dashboard after tests are completed. These features allow to answer various questions that typically stakeholders ask, effectively.
When it comes to niche user groups, the panel is not that appropriate and hence Userzoom is less likely suited in such a scenario.



December 04, 2020

Great product for quick usability testing. Overall, easy to learn and utilize.

Verified User
Employee in Other
Financial Services Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk through each scenario. As far as I know, it has been used within our group only as well as with a few design consulates that we have worked with.
Pros and Cons
  • Screen share.
  • Allow observers to watch and participate in the sessions.
  • Scheduling options.
  • Capturing video.
  • Transcripts of the sessions.
Likelihood to Recommend
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
March 16, 2020

UserZoom is a Fantastic Platform for Capturing End-User Insights!

Joshua Melder | TrustRadius Reviewer
Joshua Melder
Customer Account Manager
Quad (Printing, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our own customer-facing tools in order to better the overall experience of our internal products. UserZoom gives us the ability to perform a wide variety of tests and come away with constructive feedback that helps us better recognize the advantages and gaps that we have in our own platforms. UserZoom is great because it gathers unbiased testers and provides a platform to create, host, and record feedback in real time.
Pros and Cons
  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
  • The user-interface does feel a bit dated at times.
  • We have encountered some issues when a participant is using dual monitors.
  • We have had some participants inform us that external links have caused issues on UserZoom.
Likelihood to Recommend
UserZoom is very capable of creating a space for a UI team to ask important questions about the usability of a product. The wide number of test options is definitely a strength of the platform as a whole. Teams can create forms, click-tasks, surveys, browser sharing experiences (and more) in order to search for their desired customer insights. While the number of testing styles is robust, I would recommend the platform continue to update its own UI in order to stay up to date with other testing platforms on the market. Overall, I would highly recommend the platform as a tool to help better understand how applications are perceived by user-audiences first hand.

January 31, 2018

Good, UI could use updating

AP
Andres Podesta
Principal, Web design and Usability
Herbalife International (Health, Wellness and Fitness, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the application mostly to do remote un-moderated task-based usability testing, and one of the main reasons we got UserZoom is because it allows you to set up the tests but use your own participants. This is something we need because our users are "members" and not regular consumers. Currently, it's only being used in my department (UX).
Pros and Cons
  • Their support team and customer service are very good, all staff is very knowledgeable and friendly.
  • Most testers we've used from their supplied tester panel, although it was not many, were pretty good at vocalizing during the test and expressing their opinions.
  • The user interface is pretty bad, looks dated and it's not very intuitive.
  • The task-based remote un-moderated tests have also a UI problem, it uses browser windows being repositioned and has some issues with dual monitors and passing the browser's approval to use the cam and mic.
Likelihood to Recommend
Not a lot of services out there offer the remote, UN-moderated task-driven testability. The application works well for this, but the UI could use some improvement.
March 22, 2016

UserZoom: U Get What U Pay For

Verified User
Consultant in Research & Development
Information Technology and Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, time on task). There aren't many tools out there with the combination of features that UserZoom provides, including logic to direct people to other questions or parts of the survey, the behavioral tracking mentioned above, and easy integration with panel providers.
Pros and Cons
  • Behavioral data collection: Although not perfect from what I can tell, UserZoom captures the majority of clicks and URL values when survey takers have installed the UserZoom browser extension.
  • Click testing: UserZoom makes it easy to do a one-page click test that is turned into a heat map, so you can identify where users would click first on a page.
  • Data collection without a download: By using javascript tags in your own website, you can track user's behavioral data without requiring a download, which increases feasibility for tough projects.
  • Block Randomization: There are some things you just can't do with the tools provided for creating sections of surveys and randomization. I can't recall off the top of my head what the issue was, but we were trying to show certain sections of a survey in a randomized order and it wasn't possible to do it at the level we wanted. Basic randomization of sections was supported.
  • Reporting: The reporting tool doesn't do any significance testing, and beyond filtering we don't find much use for it. The clickstreams are difficult to edit in the tool, and we typically just use Excel to do our analysis of any of the data.
  • Ability to link between surveys/studies: We have a repeating study that requires advanced screening and quota management, and would love to do it all within UserZoom. However, the logic available doesn't make it possible to distribute panelists based on age/HHI/etc., the way we would like to, so we have to pay a panel provider to program that portion and communicate constantly to fill quotas.
Likelihood to Recommend
It really depends on the scenario. If you need behavioral data capture, there aren't many tools on the market that can do it as easily and reliably as UserZoom. Things like Loop11 have behavioral data capture, but their feature set is far behind UserZoom's in many ways. However, if you're just doing a simple survey you might be better off with something cheaper like SurveyMonkey. UserZoom's pricing fluctuates a lot and is difficult to predict without working with them directly.
July 26, 2014

Useful tool, great support team

Verified User
Vice-President in Research & Development
Internet Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, and helped assess it for purchase for our team. We used UserZoom to assess online and mobile experiences, when we needed the quantitative sample to assess the overall performance etc.... which is hard to do in a lab or other means. Later on we also used it to conduct simple surveys as well as tree testing, card sorting, and even used it to track performance when conducting qualitative usability tests in the lab. I also conducted an intercept survey using UserZoom when the company launched a new mobile design, so that we could capture the feedback of our pilot participants.
Pros and Cons
  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
  • There is some learning curve with the study programming aspect.... however, once you get the hang of it, it's pretty easy.
  • There is some limitations with what you can do... mainly because the study programming follows a linear model, and although there's logic that you can manipulate, I found some limitations (but never enough to cancel my study or look for an alternate due to methodology issues). The good news is that UZ also makes continued improvements in these areas as well... so I am expecting them to continue to look at this as well.
Likelihood to Recommend
It is expensive. It is warrented if your organization has a high volume of studies and is mature enough to do more than qualitative usability testing. On the other hand, if you find yourself doing many surveys (large or small), usability tests, etc. there is cost savings due to the recruiting cost being the only thing you pay for... by the way, you will have to figure out how the coordinate the recruiting, but UserZoom is so helpful with this process and I think recently they have made efforts to bring those solutions in house.
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